Delete your account

From inside the app

This is the quickest way, and it needs nothing from us — you are already signed in, so we know the request is yours.

• Quik Ghana: Business — open Profile, scroll to the bottom, and tap Delete account.
• Quik Ghana: Pickup and Deliver — open Settings and tap Delete account.

Your sign-in stops working straight away. You do not need to do anything else.

If you no longer have the app

Email quikghana@gmail.com from the address on your account, with the subject Account deletion request. Tell us:

1. Which app you used — rider or business.
2. The phone number (riders) or business name (merchants) on the account.

We reply to the address you wrote from, which is how we confirm the account is yours. Expect an answer within a few working days.

What we delete

• Your sign-in, immediately.
• Your name, email address, phone number and any addresses you saved.
• For riders: your photo, uploaded identity documents, and your location history.
• For merchants: your pickup address, and the contact details of the people you deliver to.

What we keep, and why

Records of completed deliveries — orders, invoices and rider payments — are kept, with your personal information removed from them. Two reasons, and both matter:

• We are required to keep financial records for accounting and tax.
• A delivery has two sides. A rider’s record of work done and paid for cannot be erased by the merchant, and a merchant’s invoice cannot be erased by the rider.

What remains does not identify you. See our privacy policy for the full detail.

One thing that can hold a request up

We cannot complete a deletion while a delivery of yours is in progress with a rider — cancelling it silently would strand the rider carrying the parcel and the person waiting for it. Finish or cancel the delivery, then ask again. The app will tell you which order is in the way.