Privacy Policy

1. Scope

The Services are intended for professional use by two groups. The Rider App is for delivery riders and courier partners engaged with Quik Ghana. The Business App is for merchants who book deliveries with us.

The two apps collect different information, and this policy says which applies where rather than describing the broadest case and leaving you to guess. Most importantly: the Business App does not collect device location at all. It asks for no location permission. Where a merchant sets a pickup point or a delivery address, that is an address they type or choose on a map, not a reading from their phone.

The Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

2. Information We Collect

We may collect the following categories of information:

• Identity and contact information, including your name, mobile phone number, and account identifiers, collected when you register for or sign in to the Services.
• Location information, including precise device location, which may be collected in the foreground and in the background to provide the Services. Location permissions may be managed or withdrawn at any time through your device settings.
• User content, including photographs, signatures, and related metadata submitted through the Services.
• Transaction and service information, including records of jobs assigned and completed, timestamps, addresses, service outcomes, and amounts recorded as collected.
• Device and technical information, including device type, operating system, application version, unique identifiers, push-notification tokens, and diagnostic, crash, and usage data.
• Other information that you voluntarily provide to us, or that is collected with your consent or as otherwise disclosed to you at the time of collection.

2b. Information Merchants Provide

When you use the Business App we collect:

• Your account details — business name, contact name, email address and phone number, and the password you set.
• Your pickup address, including the map point you select for it, so a rider can be sent to the right door.
• Details of the people you deliver to — name, phone number and delivery address — whether you enter them yourself or they submit them through a link you share. You are responsible for having a basis to give us those details; we use them only to carry out your deliveries.
• Your orders, including what you describe the package as, what you are charged, and the delivery’s progress.
• A notification token for your device, if you allow notifications, so we can tell you when a price arrives or a rider is assigned.
• Crash and diagnostic reports, which identify your account by an internal identifier only — not by name, email or phone number.

3. How We Use Information

We use the information we collect to:

• provide, operate, maintain, and improve the Services;
• assign, coordinate, verify, and document delivery services;
• communicate with you, including service and operational notifications;
• monitor, analyse, and enhance the safety, security, and performance of the Services;
• comply with applicable legal, regulatory, accounting, and reporting obligations;
• establish, exercise, or defend legal claims; and
• fulfil any other purpose disclosed to you at the time the information is collected, or to which you otherwise consent.

4. Disclosure of Information

We do not sell personal information. We may disclose personal information:

• to service providers and processors who perform services on our behalf (including hosting, authentication, communications, analytics, and error monitoring), subject to appropriate confidentiality and data-protection obligations;
• to counterparties to a delivery, who may be shown limited information reasonably necessary to facilitate and verify the delivery;
• to legal and regulatory authorities, where required by applicable law, regulation, legal process, or enforceable governmental request;
• in connection with a corporate transaction, such as a merger, acquisition, or sale of assets, subject to customary safeguards; and
• otherwise with your consent or at your direction.

5. Aggregated and De-identified Information

We may aggregate, anonymise, or otherwise de-identify information so that it no longer reasonably identifies you. We may use and disclose such information for any lawful purpose, including analytics, research, and the improvement and development of products and services.

6. Third-Party Services

The Services may contain links to, or interoperate with, websites, applications, or services operated by third parties (including mapping and navigation applications). This Privacy Policy does not apply to third-party services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services you use.

7. International Transfers

Information we collect may be processed and stored on infrastructure located outside of Ghana. Where personal information is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary according to the nature of the information and the purpose for which it is processed.

9. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction, including encryption of data in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, including the Data Protection Act, 2012 (Act 843) of Ghana, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. Requests may be submitted using the contact details below. We may need to verify your identity before acting on a request, and certain information may be retained where required or permitted by law.

11. Account Deletion

You can ask us to delete your account from inside either app:

• Rider App — Settings → Delete account.
• Business App — Profile → Delete account.

If you no longer have the app installed, use the form at quikghana.com/delete-account, or contact us with the details below.

Your sign-in stops working immediately. We then remove the personal information held about you — your name, email address, phone number, addresses and any documents you uploaded.

What we keep. Records of completed deliveries — orders, invoices and rider payments — are retained with the personal information removed from them. We are required to keep those records for accounting and tax purposes, and a rider’s record of work done cannot be erased by the other party to it. They no longer identify you.

A deletion request cannot be completed while a delivery of yours is in progress with a rider. Finish or cancel it first, and the request will go through.

12. Permissions

The Services request device permissions — including location, camera, and notifications — solely to the extent necessary to provide their functionality. You may manage or withdraw permissions at any time through your device settings; certain features may be unavailable without them.

13. Changes to This Policy

We may amend this Privacy Policy from time to time. The amended policy will be made available through the Services or our website, and the effective date above will be updated. Your continued use of the Services after an amendment constitutes acceptance of the amended policy.

14. Contact

For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, contact:

Quik Ghana
Email: quikghana@gmail.com